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Does Your Fan Page Have These 7 Types of Facebook Fans?

Social Media Tips Facebook Facebook Marketing Tips

Does_Your_Fan_Page_Have_These_7_Types_of_Facebook_Fansfacebook-fan-typesWhen it comes to marketing your business on Facebook, your #1 goal is engaging fans.

But doing so is a challenge -- as all fans are different.

They all have different preferences & aversions.

Which means you must appeal to each in a different way.

The guys over at ReachLocal have published a great infographic below showing the 7 popular types of Facebook fans -- and how to appeal to them.

7 Typical Facebook Fans (and How to Appeal to Each)

>> 1. The Quiet Follower

sleep4Will sometimes read your updates, but only if it catches their eye.

Characteristics:

  • Knows of your business, but may not be a customer
  • Likes you because their friends do
  • Doesn't really harm your social media presence

Your Challenge:

  • To create appealing content -- like polls, images, videos -- and strong call-to-actions to engage these fans

Fact: More than 50% of Facebook updates are images

Resources to Help You:

>> 2. The Casual Liker

Will genuinely like some of the things you post -- but just some of it.

casual fanCharacteristics:

  • Connects with your brand because of past purchase or experience
  • Wants friends to see them as a source of good recommendations
  • Boosts your social visability

Your Challenge:

  • To develop creative & engaging posts about new or popular products or services & ask these fans to share them

Fact: 70% of Consumers trust brand or product recommendations from friends

Resources to Help You:

>> 3. The Deal Seeker

Always looking for a deal & has the motto "You scratch my back & I'll scratch yours."

deal seekerCharacteristics:

  • Makes everyday purchasing decisions based on value over loyalty
  • Stays up to date with businesses via social media
  • Helps drive new sales to your business

Your Challenge:

  • To offer deals, promotions & fan appreciation specials to get more shares & new business

Fact: 49% of Social media users follow brand pages for deals, promotions & specials

Resources to Help You:

>> 4. The Unhappy Customer

They had a bad experience & aren't afraid to talk about it!

fansbagonheadCharacteristics:

  • Shares negative experiences on social media pages
  • Expects you to respond to their issue -- soon!
  • Affects your online reputation, potentially in a bad way

Your Challenge:

  • To monitor your pages & business name mentions frequently & to respond to negative posts professionally & quickly

Fact: 42% of Consumers who contact brands on social media expect a response within at least an hour

Resources to Help You:

>> 5. The Ranter

Always wants to YELL about something!

fanrantCharacteristics:

  • Isn't necessarily a customer (but might be)
  • Has strong opinions on personal issues
  • Known by some as a being a "troll"

Your Challenge:

  • To keep a cool head & avoid fueling conversations that aren't related to your business -- don't feed the trolls

Fact: 45% of Consumers are more likely to share negative experiences on social media

Resources to Help You:

>> 6. The Cheerleader

Loves your brand & everything you post rocks!!!

NTA2006020665282_PVCharacteristics:

  • Likes, comments on & shares your posts, often from a mobile device
  • Enters every contest & promotion
  • Drives community growth & builds awareness

Your Challenge:

  • To make sure your content is worth cheering about (think limited-time offers or events), especially since friends of these fans will see it

Facts: 74% of Mobile social media users visit Facebook -- 63% visit Twitter several times per day via mobile devices

Resources To Help You:

>> 7. The Loyal Fan

They always have your back -- no matter what!

crazy-rayCharacteristics:

  • Recommends you to family & friends -- offline & online
  • Provides both valuable praise & constructive criticism
  • Defends you against angry social media fans

Your Challenge:

  • To recognize these loyal fans with customer appreciation gifts
  • To use their positive comments across all of your marketing efforts

Fact: 30% of Consumers are more likely to share their positive experiences via social media

Resources to Help You:

Once you grasp the different types of fans visiting your page you can then ensure that you're posting content that appeals to each of them.

ReachLocal-7TypesofFans

 

Scott Ayres
Scott Ayres

Co-author of Facebook All-In-One for Dummies and "Ambassador of Awesome" at Post Planner, Scott became addicted to social media before even MySpace (the first time around!). Scott handles training for the Post Planner app as well as Customer Support, Blogging and Social Media. He's been married for 21 years and has 3 kiddos who are his world! Connect with him on Facebook and Twitter.

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