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Frequently asked questions
What social networks do you support?
For now, Facebook, Twitter and Linkedin. We're adding Instagram, Pinterest and GMB by end of summer 2020!
Can I add my own content to Post Planner?
Yes. In fact we recommend you do that first. That way everything for your niche is in one place and it's scored by our virality algorithm. You can add your social feeds to My Streams and your content files to My Library in FIND.
Can I post to Facebook groups?
You can post to all the Facebook Groups you're an admin of.
Do you have a free trial?
We don't offer free trials on our paid plans. But you can use our free Pro app for life!
Do you have a native mobile app?
We'll be launching native mobile apps soon, but for now you can access Post Planner on any browser enabled device and add an icon to your home screen for easy access.
Can I transfer my plan to another Facebook profile?
We can transfer your account to another profile as long as it has not been blocked by Facebook. Visit our Help Center for more details.
Is there an affiliate program?
Not at this time. But we're launching a new program in fall 2020.
I need help, how do I get support?
No problem, we've made it easy for you to get the answers you need fast. Check out our Help Center.
Or, send an email to firstname.lastname@example.org.
How does social sign-in work?
We use login with Facebook which associates your existing personal Profile, email and account information to your Post Planner account.
Can I change my plan?
You can upgrade your plan within the app via Settings > Account > Upgrade. To downgrade, email support and we'll process it for you.
What forms of payment do you accept?
You may pay via credit card. We also accept payments for any of our annual plans via PayPal. Send to email@example.com.
What are my billing options?
Post Planner offers monthly plans and annual plans with a 20-25% discount. You can switch plans at any time from your account settings.
Can I manage a team with Post Planner?
Yes, you can add team members with our Guru plan and above. It includes the owner of the account plus team members.
How do I cancel?
You can cancel your plan at anytime. Visit our Help Center for more details.
Do you have a guarantee?
All plans are backed by our 100% Satisfaction Guarantee: If you're unhappy within the first 30 days, we'll issue you a full refund.
Can I share photos, videos, and GIFs?
Yes, you can share all three to Facebook, Twitter and Linkedin. GIFs work best when shared as links.
How can I put my evergreen content on autopilot?
You can set it to recycle, which automatically adds your post back to the end of your queue every time it posts.
What does Post Planner do?
Using Post Planner is like having an entire social media team on demand. The app helps you find, plan and post top-performing content to your Social Profiles to skyrocket your engagement numbers.
How do I contact Post Planner?
Send us an email at firstname.lastname@example.org
How does the star rating system for content work?
The Star Rating System helps you predict post performance. Our algorithm ranks content based on virality and engagement to give you a predictive performance score. The more stars you see, the better that content will perform.
Are there any limits to posting?
Limits are dependent on the plan you choose. See above for more details.
Can I post to my personal Facebook profile?
No, Facebook stopped allowing apps to publish to personal profiles in 2018.