We do not offer refunds after the first 30 days of the life of the subscription. We do not offer refunds on renewal charges.
By signing up for a paid Post Planner subscription, you are agreeing to take responsibility for cancelling your subscription before any renewal charge.
IMPORTANT: If you anticipate cancelling your subscription before its renewal date for any reason, please complete the cancellation process below and set your subscription to cancel at the end of the billing period. You can always reactivate your subscription at a later time.
If a renewal charge is processed before you cancel your subscription, we will not be able to refund it. You, as a Post Planner customer, are required to agree to this cancellation policy when you sign up for Post Planner.
Please do not ask us for a refund after the first 30 days of your subscription.
If you have a question about any charge from Post Planner, please email us at firstname.lastname@example.org or visit our helpdesk to chat with us.
All subscriptions automatically renew at the end of the billing period. Cancellations of the current subscription take effect at the end of the current billing period.
For example, if your monthly subscription period ends on the 15th of every month, and you cancel on the 20th, you'll continue to have full access until the 15th of the following month, but you won’t be charged again after that.
If your annual subscription period is on the 100th day of the year, and you cancel on the 120th day, you will continue to have full access until the 100th day of the following year, but you won’t be charged again after that.
You may cancel your annually billed plan within the first 30 days from the date of original sign up or at least 1 day before your annual subscription renewal date. Once you cancel your paid subscription, you won’t be charged again.
Access the free plan by logging in to Post Planner.
If you choose to stop using our free app, there is no need to contact us. Click here to learn how to remove the app from your Facebook account.
Because the user interface and basic functionality of our paid apps are the same as the free app, you can use the free app to decide whether or not you’d like to invest in a paid subscription.
Send an email to email@example.com with the following text:
Also include the email address associated with your Post Planner account (most likely the same email you use to login to your Facebook profile) so we can more easily find your account.
Once you complete the cancellation process, your plan will be set to cancel at the end of its current billing period. You will not be billed again. You will have full access to your paid subscription for the remainder of the billing period. After that your subscription will be downgraded to our free service.