You have the option to email a support ticket anytime to firstname.lastname@example.org or start a chat by clicking on the chat bubble on the website or in the app. We don't provide telephone support at this time.
How does social sign-in work?
We use login with Facebook which associates your existing personal Profile, email and account information to your Post Planner account.
Can I change my plan?
You can upgrade your plan within the app via Settings> Account> Upgrade. To downgrade, email support and we'll process it for you.
What forms of payment do you accept?
You may pay via credit card. We also accept payments for any of our annual plans via PayPal. Send to email@example.com.
What are my billing options?
Post Planner offers monthly subscriptions and annual plans with special incentives. You can switch plans at any time from your account settings.
Can I manage a team with Post Planner?
Yes, you may add team members with our Guru plan and above. It includes the owner of the account and prospective collaborators.
All plans are backed by our 100% Satisfaction Guarantee: If you're unhappy within the first 30 days, we'll issue a refund.
Can I share photos, videos, and GIFs?
Yes, you may share and upload photos to Facebook and Twitter. You may upload videos on Facebook. GIFs work when shared as links on both Facebook and Twitter.
How can I put my evergreen content on autopilot?
You may set it to recycle, which will add that content back into your Plan rotation each time it posts.
What does Post Planner do?
Using Post Planner is like having an entire social media team on demand. We help you FIND, PLAN and POST amazing content to your Social Profiles guaranteed to drive engagement.
How does the star rating system within the app work?
The Star Rating System helps you predict performance. Our algorithm ranks content based on virality and engagement to give you a predictive performance score. So the more stars you see, the better that content will perform.
Are there any limits to posting?
Facebook has established posting limits that we abide by. Your personal Facebook profile and Group posting have a daily limit of 15. This does not apply to Facebook Pages. *For Master, Agency, Venture the limit is 30.
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